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Returns

How do I return a product?

If you wish to return any items, please contact customer services by email: customerservice@sensoryowl.co.uk  who will inform you of the exact procedure depends on your circumstances.

To enable us to refund or exchange your purchase, items must be in the exact condition you received them in.

The refund will not include the cost of delivery or return postage.

For all returns, we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

  

Damaged Items

If a product arrives damaged please do not dispose of the damaged items, we will require evidence of the damaged item. This may be in a photographic form or we may require the return of the damaged item. As soon as the damage is noticed please email customerservice@sensoryowl.co.uk or call on +44 (0) 1215170184 as soon as possible after your product arrives, we cannot accept returns of damaged items if we are notified more than 14 days after delivery.

For international orders, we unfortunately cannot offer a free returns service however if you can provide us with a receipt for the return postage on a standard service we can reimburse this up to the delivery postage paid on the order, if it is higher than that please contact our customer service team and we can discuss the process with you.

For all returns, we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

 

Faulty Items

If a product arrives and appears to be faulty, please email customerservice@sensoryowl.co.uk or call on +44 (0) 1215170184 as soon as possible after your product arrives. Our customer services team will let you know the returns process.

Please, we can only accept returns of a product considered to be faulty within 14 days of purchase, due to the nature of the products.

Please note that if no obvious fault can be found with the product it may need to be returned to the manufacturer for testing before we can replace or credit the order.

For all returns, we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

 

Unwanted Items

All our products come with a 14-day money back guarantee. This does not affect your statutory rights.

To enable us to refund or exchange your purchase, items must be in the exact condition you received them in.

The refund will not include the cost of delivery or return postage.

If you wish to return a product, email customerservice@sensoryowl.co.uk or call on +44 (0) 1215170184, and our customer services team will let you know the process.

For all returns, we strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.